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CONTIKI GENERAL CONDITIONS

Latin America

OUR RESPONSIBILITIES

1. YOUR HOLIDAY RESERVATION
On receipt of your deposit, subject to availability and at our discretion, Contiki will
reserve your place on your selected holiday. A contract is made between you and
Contiki Holidays Limited (Registered in Guernsey No. 50681 (Contiki)) only upon
your booking being confirmed and accepted by us and our communication thereof
to you or your travel agent.
2. YOUR FINANCIAL PROTECTION
Contiki are a member of ABTA and hold ATOL Number 10144 issued by the Civil
Aviation Authority, which provide for your protection in the event of our insolvency.
Only bookings from countries subject to the EC Package Travel Directive will
receive financial protection from ABTA & CAA. Many of the flights and flight inclusive
holidays in this brochure are financially protected by the ATOL scheme.
But ATOL protection does not apply to all holiday and travel services listed in this
brochure. Please ask us to confirm what protection may apply to your booking. If
you do not receive an ATOL Certificate then the booking will not be ATOL protected.
If you do receive an ATOL Certificate but all the parts of your trip are not listed
on it, those parts will not be ATOL protected. Please see our booking conditions
for information, or for more information about financial protection and the ATOL
Certificate go to: www.atol.org.uk/ATOLCertificate
When you buy an ATOL protected flight or flight inclusive holiday from us you will
receive an ATOL Certificate. This lists what is financially protected, where you can
get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases,
where neither we nor the supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or
a suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to
that alternative ATOL holder. However, you also agree that in some cases it will
not be possible to appoint an alternative ATOL holder, in which case you will be
entitled to make a claim under the ATOL scheme (or your credit card issuer where
applicable). If we, or the suppliers identified on your ATOL certificate, are unable
to provide the services listed (or a suitable alternative, through an alternative ATOL
holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust
may make a payment to (or confer a benefit on) you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or
your credit card issuer where applicable). You also agree that any such claims may
be re-assigned to another body, if that other body has paid sums you have claimed
under the ATOL scheme.
Any monies paid to us for non-licensable products (accommodation and packages
which do not include flight elements) are protected by means of a bond held
by us with ABTA. This means that if, in the unlikely event of our insolvency, the
accommodation or package cannot be provided, the client will receive their money
back or, if their stay has started, arrangements will be made for them to be able
to continue as planned.
3. PRICE GUARANTEE
Prices in this brochure are based on costs and exchange rates as of
20th April, 2017. No surcharge in respect of costs or currency fluctuations will be
made within 30 days of the commencement of the land content of any holiday or
once payment of the deposit of your land trip has been received. The price of your
travel arrangements can be varied due to changes in transportation costs such
as fuel, scheduled airfares and any other airline cost changes which are part of
the contract between airlines (and their agents) and the trip operator or organiser.
The price of your travel arrangements can also be varied due to government
action such as changes in VAT or any other government imposed changes and
currency changes in relation to an exchange rate variation. In the case of any small
variation, an amount equivalent to 2% of the price of your travel arrangements,
which excludes any amendment charges, will be absorbed or retained. For larger
variations this 2% will still be absorbed for increases but not retained from refunds.
Should the price of your holiday go down, by more than 2% of your holiday
cost, then any refund due will be paid to you. However, please note that travel
arrangements are not always purchased in local currency and some apparent
changes have no impact on the price of your travel due to contractual and other
protection in place. In either case there will be an administration charge of £1.00 per
person together with an amount to cover agents’ commission. If this means that you
have to pay an increase of more than 10% of the price of your travel arrangements,
you may cancel your travel arrangements and receive a full refund of all monies
paid, except for any amendment charges. Should you decide to cancel for this
reason, you must exercise your right to do so within 14 days from the issue date
printed on your final invoice. Whether you cancel or not you will also be entitled, on
the terms set out in respect of major changes in clause 4.3 below, to accept an offer
of alternative travel arrangements from us if we are able to do so.
4. IF WE CANCEL OR CHANGE YOUR HOLIDAY
4.1 Contiki reserves the right to change or cancel your booking in accordance with
operating requirements or circumstances beyond its control.
4.2 Should change or cancellation prove necessary we will give you reasonable
notice thereof, in the circumstances, and where available, offer you a comparable
alternative. Where cancellation is necessary, a minimum period of 45 days notice
will be given by us unless the circumstances leading to the cancellation were
beyond our reasonable control.
4.3 If an alternative is not available or acceptable you will be entitled to either a full
refund of monies paid by you to us or transfer to another Contiki holiday without
payment of any transfer fee.
4.4 If the change or cancellation is due to force majeure (i.e. circumstances like
political unrest, war or threat of war, riots, civil strife, closure of airports or ports,
industrial disputes, terrorist activity, natural and nuclear disasters, fi re, epidemic or
health risk, Acts of God, adverse weather conditions or other similar events beyond
Contiki’s control) we will give a full refund of any monies paid to us less reasonable
expenses incurred by us in respect of your booking.
4.5 Contiki is not responsible for the cost of any other travel arrangements affected
due to cancellation or the rescheduling of any holiday.
5. HOLIDAY DETAILS AND CONDITIONS
5.1 The information in our brochure is correct to the best of our knowledge at the
time of going to print (May, 2017) but we cannot guarantee that any item or amenity
mentioned will be available especially where we have no direct control over it.
5.2 Contiki will do their best, at their discretion, to select accommodation,
sightseeing trips and transportation to give you good value for money.
5.3 Contiki constantly strives to improve trip itineraries and features. If such
improvements can be made, or unforeseen circumstances beyond our control
make changes necessary, we reserve the right to vary itineraries and to substitute
hotels. Contiki is not responsible for any other travel arrangements affected due
to our cancellations.
5.4 We reserve the right to alter or substitute the type, size of vehicle and/or the
style of transport mentioned in the brochure, resulting in occasionally having to
utilise transport without some of the features promoted including WiFi & power
outlets. Please note there are strict laws in Europe governing Driver’s driving hours
and this may necessitate utilising public transport in some cities.
5.5 Complimentary WiFi service is available in many Contiki guest rooms and/or the
public areas of most properties. In many itineraries there is paid WiFi on-board the
coaches. The WiFi on the coaches uses the cellular phone network and as a result
the connection will be slower than standard broadband and at times may not be
available. In some countries and on some coaches this service will not be available.
6. LIABILITY
6.1 When you buy a flight inclusive holiday, all monies you pay to the travel agent
are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust
at all times. This is subject to the agent’s obligation to pay it to us for so long as
we do not fail. In the event of failure, any money held at that time by the agent, or
subsequently accepted from you by them, is and continues to be held on behalf of
and for the benefit of the Trustees of the Air Travel Trust without any obligation to
pay that money to us.
Full payment for International flights (excluding those which are included in and not
in addition to your chosen holiday) must be remitted at time of booking or within
7 days depending on the airlines ticketing deadline and is non-refundable, nontransferable
and non-changeable. When you buy a holiday not including a flight, all
monies you pay to the travel agent are held by them on our behalf at all times.
6.2 We will be entitled to keep for our account any interest earned on
such monies.
6.3 All monies paid by you to us through your travel agent or otherwise, whether in
respect of the deposit or full payment, may be disbursed by us as and when we see
fi t, in respect of the services to be provided and/or fees payable under your selected
holiday. The payment of a deposit or any other monies in respect of your holiday
shall be deemed to be an authorisation for disbursement thereof as aforesaid.
YOUR RESPONSIBILITIES
1. BOOKING YOUR HOLIDAY
1.1 In order to reserve your holiday, a deposit of £60, per person per trip must be
submitted to Contiki within 7 days in respect of that holiday. If a booking is made
within 45 days of departure from your home country full payment is due at time of
booking creation. This payment is in addition to any deposit required by your travel
agent. The deposit is accepted as a first instalment of the holiday price by Contiki
only once the booking has been confirmed in writing by Contiki or your travel agent.
1.2 Your land reservation will be confirmed on receipt of a non-refundable deposit of
£60 per person, per trip, which must be within 7 days of booking or the reservation
will automatically be cancelled.
1.3 Any special meal requirements will be made on a request basis only. Contiki
cannot guarantee special meal requests nor will it assume any responsibility or
liability if clients’ special meal requirements are not fulfilled.
1.4 Inca Trail Trek. If you wish to book a trip including the Inca Trail Trek you will
be required to make an additional non-refundable deposit at the time of booking.
Your Reservations Agent will advise you of the additional amount required. Should
Contiki be unable to obtain a trail pass for the date requested your additional deposit
will be refunded in full.
You will need to provide your passport details at the time of booking & you will
need your passport to enter the trail. It is important that the passport information
you submit with your application is exactly the same as the passport you will use to
travel to Latin America & it must have 6 months validity at the time of travel. If your
information changes it can result in a penalty & cancellation of your admission to the
trail. No refunds will be given.
1.5 Rio Carnival Sambadrome Ticket if you wish to book the Rio Carnival trip you
will be required to make an additional non-refundable deposit at time of booking.
Your reservations agent will advise you of the additional amount required.
2. PAYING THE BALANCE
2.1 Important: Contiki does not charge any additional fees for using a credit card
to pay for our trips.
2.2 The balance of the holiday price must be paid by no later than 45 days prior
to the scheduled holiday departure date from your home country. This date will
be stated on the confirmation issued to you/your agent by Contiki. When making
multi-trip bookings, full payment is due no later than 45 days prior to the scheduled
departure date of the first departing trip.
2.3 If payment isn’t made by the due date, Contiki may assume that you have
cancelled and cancellation charges in accordance with clause 3 below will be
levied by Contiki.
2.4 Tickets and other documents will not be forwarded until full payment has been
received by us.
2.5 In the case of Late Bookings made within 45 days of your departure from your
home country, the full cost of the holiday will be payable immediately on booking
and we reserve the right to provide all travel documents via email.
2.6 Contiki reserves the right to cancel the booking and apply cancellation charges
should payments not be received within the above specified periods.
3. IF YOU CANCEL
3.1 FlexDeposit : We know that travel plans can change. If you need to cancel
for any reason, your deposit will remain secure until you’re ready to use it. Or if
you can’t go, your deposit value is also transferable, so you can gift your deposit
at no extra cost.
The value of the original deposit can be used as credit towards booking a new trip.
The original deposit refers to the trip deposit only and excludes any additional
deposits such as Inca Trail, or flights. Any discounts already refunded are not
applicable. The FlexDeposit will be applied as a discount on the final payment of
your new trip. The amount allowed to be redeemed is equal to the original deposit
amount paid. In the case of multiple deposits due to back to back trips, only one
deposit amount can be credited per trip, they cannot be combined. However
multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7
days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age
limit as per Contiki’s booking conditions. After turning 36 years of age, the
FlexDeposit can be used with one of our sister brands, get inspired here www.ttc.
com/brands/. Credit can also be gifted to family or friends. To gift to family or friend
the customer must email confirmation to Contiki stating the nominated name.
Gifting only valid within 5 calendar years of the original booking. (eg cancelled in
2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings.
FlexDeposit has no cash value and is non-refundable. FlexDeposit is not combinable
with Early Payment Discounts or Last Minute Deals within 120 days of original travel
date.
3.2 Your deposit is non-refundable upon cancellation by you.
3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost
and expenses incurred by us in the terms of the schedule set out hereunder. This is
expressed as a percentage of the holiday price and is calculated as follows:
PERIOD OF NOTICE CANCELLATION FEE
Over 45 days notice: …………………………………………………………..Deposit is forfeited
45-22 days: ……………………………………………………………………………25% of trip fare
21-8 days:………………………………………………………………………………50% of trip fare
7-1 days: ………………………………………………………………………………..75% of trip fare
Day of departure: ………………………………………………………………….100% of trip fare
NB: Please note, Contiki’s cancellation policy is different in Latin America due to
internal flight ticketing timeframes & ground transportation confirmations. These
must be booked well in advance in order to secure high quality services that adhere
to our strict safety standards. Where the percentage cancellation fee is less than the
deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation
falls within the terms of any holiday insurance policy which you hold, then any such
charges may, subject to the terms of your insurance policy, be refunded to you by
the insurance company.
Extra night accommodations that are cancelled within 14 days of booked date will
incur a 100% cancellation fee, outside 14 days the following fees will be charged:
45-22 days …………………………………………………………………………………………….25%
21-15 days …………………………………………………………………………………………….30%
All cancellation policies valid as at 11th May, 2017 and are subject to change. Final
policy will be confirmed at time of booking.
3.4 Any cancellation of additional services booked prior to and after your trip
booking, such as pre and post accommodation and transfers, that are cancelled
within 14 days of the trip departure incur a 100% cancellation fee.
3.5 These cancellation fees are in addition to any cancellation fees that may be
levied by your Travel Agent.
4. INTERNATIONAL AIRLINE ARRANGEMENTS
These cancellation/amendment charges apply for airline arrangements made
by Contiki:
Before airline ticket is issued: £30 per person fee
After airline ticket is issued: £45 per person fee in addition to any airline-imposed
penalties, which may be up to the full value of the ticket
5. IF YOU CHANGE YOUR BOOKING
5.1 If after your booking has been confirmed, you wish to change to an alternate
departure date of any available trip, you may do so subject to availability.
5.2 If the change is requested 45 days before the original trip departure no fee
will be charged.
5.3 A change of booking within 45 days of original trip departure will be treated as a
cancellation and normal cancellation fees
will apply (as detailed in section 3). However trip deposits can be used as credit to
a new trip, see FlexDeposit.
5.4 The new departure price would not be eligible for early payment discounts (EPD)
if within 45 days before departure
5.5 A name change to a different person will be treated as a cancellation.
5.6 A fee will be charged for any alteration to airline arrangements made by Contiki
as per clause 4
6. HOLIDAY DETAILS AND CONDITIONS
6.1 Please read the brochure carefully for those items included in the price. No
allowance or refund can be made for meals, accommodation, excursions, etc. that
you elect not to take, or when museums, shops, etc are closed. Hotel facilities may
vary from place to place. Meals may vary in style.
6.2 Clients must be aged between 18 & 35 inclusive to travel on Contiki trips.
Contiki’s holidays are specifically planned for those in the 18 through 35 age group.
Consequently the facilities and activities on a Contiki holiday are not appropriate to
persons outside this age bracket. If you have a question regarding the age groups,
you are welcome to discuss this with a Contiki staff member.
6.3 Contiki must be advised of any medical conditions or physical disability requiring
special attention before you book your holiday. If you do not advise us at this stage,
we may refuse to accept your booking. We may also refuse you if we feel that the
holiday chosen is not suitable without a suitably qualified companion. Contiki will
try to help you with your requirements but cannot guarantee to do so, either on our
own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of
our holidays involve getting on and off coaches, walking tours and other physical
activities. Some holidays may not be suitable for you if you rely on a wheelchair
or have certain other disabilities. The Company does not provide personal devices
(such as wheelchairs, hearing aids or prescription eye glasses) or services of a
personal nature (such as pushing a wheelchair or assistance in eating, toilleting
or dressing). Should your disability require you to have special assistance, it is a
condition of Contiki accepting your booking that you provide evidence satisfactory to
us that an able-bodied person will accompany you and is able to provide any special
needs or services that you may require. Contiki will not be responsible for the failure
of this person to provide these services .The Company does not employ medical
personnel. Any necessary medical attention will be provided by a local facility at
the passenger’s expense. The Company is not responsible or liable for any losses
or costs incurred as a result of medical services obtained while on trip, or for the
quality of the care or services received.
6.4 You are responsible for all travel arrangements and costs to/from the point of
commencement/conclusion of the holiday.
6.5.1 There may be times when the Contiki Representative has to make a decision
in your best interests or the best interests of their group. You agree to comply with
the authority and decisions of the appointed Contiki Representative and the laws of
the country in which you are travelling. If you do not so comply or if, in the Contiki
Representative’s opinion, you are not compatible with the general enjoyment and
well being of other members on the holiday or smooth operation of the holiday
itself, we reserve the right to refuse to let you continue with the holiday. We do
not tolerate the possession or carriage of illegal or restricted substances (drugs).
Furthermore, you agree that your fellow travellers and any Contiki Representative
have the right to travel/work in a safe environment. Any threats to their safety, well
being or inappropriate behaviour by you, whether verbal or physical, will be taken
extremely seriously and may result in the immediate termination of your holiday. In
such event, you will be responsible for your own repatriation and related costs and
have no claims against us.
6.5.2 You are responsible for any costs incurred as a result of damage or excess
cleaning fees related to your accommodation. You are advised to immediately report
any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager
as soon as it is discovered.
6.5.3 The Company may, in its sole discretion, decline the booking of any passenger
or remove any passenger who cannot comply or refuses to comply with the
Company’s terms and conditions. The Company is not responsible for any costs
incurred in the event a passenger is removed from a trip. Passengers agree not to
hold the Company or any of its related entities liable for any actions taken under
these terms and conditions.
6.6 Where the passenger occupies a motor-coach seat fitted with a safety belt,
neither the operator or service providers, agents or cooperating organisations shall
be liable for any illness, injury or death nor any loss, damages or claims whatsoever
arising from any accident or incident, if the safety belt is not being worn at the time
of the accident or incident.
6.7 It is your responsibility to have a valid passport and all visas, permits and
certificates required for your selected holiday before your departure as well as
any necessary vaccinations and to comply with all applicable laws. Contiki is not
responsible for any costs incurred as a result of failing to obtain necessary visas.
Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip
(including accommodation, meals, flights and transfers incurred due to associated
delays) are at your own expense.
6.8 You agree that our Contiki Representatives may take photographs and films of
you while you are on holiday and that these may be used in our Group brochures
and/or advertising or publicity material without obtaining any further consent or
payment in respect of such photographs and/or films.
6.9 Should you have a complaint in respect of the holiday, you should inform the
Contiki Representative during the course of the holiday and if the matter cannot
be resolved after the representative’s best endeavours to do so during the holiday,
your complaint should be made in writing to Contiki as soon as is reasonably
possible after the holiday but within 42 days thereof so that your complaint can be
investigated. If you do not write within 42 days, your rights under this contract may
be affected. If you choose to write to Contiki via the Internet, please provide your
home address so that we are able to reply to you in writing.
6.10.1 The contract and all matters arising in respect hereof shall be subject to
Guernsey Law, unless we agree otherwise in writing.
6.10.2 If any provision of this contract is held invalid or unenforceable by any court
of competent jurisdiction, that provision shall be deemed to be re-written to give
effect to the same purpose within the permitted limits of the law. The validity and
enforceability of the other provisions shall not be affected.
6.10.3 If you are unsuccessful in any legal action instituted against us, you agree to
pay all our costs, including but not limited to, attorney/client costs.
7. COMPULSORY INSURANCE
Travel insurance is compulsory on our trips, visit contiki.com/insurance for
more info. It is compulsory that you take out comprehensive insurance cover
for cancellation, personal injury, death, medical expenses, repatriation expenses
and evacuation expenses before you travel on a Contiki holiday. We strongly
recommend your insurance also covers cancellation, personal liability and loss
of personal property. Please check that the insurance covers all of the activities
that you are going to be participating in. Some policies exclude certain adventure
activities. This should be arranged at the time of payment of the deposit and will, in
certain circumstances, cover you against loss of deposit or cancellation fees from
the date of confirmation of your booking, as shown in the insurance policy. Contiki
cannot be held responsible for your failure to take out appropriate insurance.
You also agree to indemnify us against all third-party claims, actions, damages
and remedies which may be brought against us in respect of your participation
in the holiday.
8. ILLNESS OR ABSENTEEISM
In the event of your withdrawal from a holiday after the commencement as a result
of illness, you must obtain a medical certificate in support of any insurance claim.
No refunds will be made for any absence from the trip.
9. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE:
Airfares to and from your holiday destination (unless you have booked a trip and
fl y package), airport taxes, passport and visa fees, insurance, laundry, phone calls,
beverages, meals not detailed in the itinerary, tips to Trip Managers, Trip Drivers, &
Local Guides items of a personal nature, excess baggage and ME Time options.
10. WEATHER CONDITIONS
Under no circumstances can we be held responsible for snow or weather
conditions, nor can any holiday be cancelled or amended by you at any time on the
basis of snow or weather conditions.
11. LUGGAGE RESTRICTIONS
Luggage is restricted to one reasonable sized, non-expanding suitcase size up
to 29” x 20” x 10” (73cm x 50cm x 25cm) and the maximum weight of 20 kilos
(44lbs.) plus one small hand/day bag that can go on the coach with you. No metal
frame backpacks are allowed. Contiki reserves the right to refuse to accept larger
suitcases on trip.
GENERAL
1. CONTRACTING PARTIES
1.1 The Booking Conditions detailed herein contain the entire contract between
you and Contiki. No representation, term, warranty or condition can be expressed
or implied by reference to any other writing, advertisement or conversation. This
contract may only be varied in writing by a duly authorised officer or director
of Contiki.
1.2 Your contract is with us as the tour operating company. At any time and at
our complete discretion we may nominate to you in writing any other company or
person to have the benefit of some or all of those provisions of this contract, which
we may then specify, as if you had agreed the provisions concerned directly with
that company or person in the first place as well as agreeing them with us. We may
at our complete discretion assign all or any rights and liabilities arising under or by
virtue of this or any other contract with you.
1.3 Transportation companies, airlines etc. are not to be held responsible for
any act, omission or event during the time passengers are not on board planes,
transportation or conveyances. We rely on international conventions, national and
international law, which may apply to the services provided by us, our suppliers
or agents with respect to any claim of any nature brought by you against us as a
result of the provision of those services. International conventions which apply may
include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal
Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for
rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for
carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded
as having all benefit of these conventions on limiting our liability in relation to any
claim for death, injury, loss, damage & delay to passengers & luggage. Enrolment
in & payment for a trip shall constitute agreement & acceptance by the passenger
of the terms & conditions set forth in this brochure which cannot be varied except in
writing by an officer of the Company.
1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches.
All bookings with carriers, hoteliers and other service providers are subject to the
terms and conditions and limitations of liability imposed by those carriers, hoteliers,
and other service providers. Please note that some of these limit or exclude liability
in respect of death, personal injury, delay and loss or damage to baggage. Whilst
we cannot accept any responsibility for any loss as a result of such actions or as a
result of any act or omission of any such third-parties, we will give every reasonable
assistance in helping to resolve any reasonable dispute. Please also note that Contiki
cannot be held responsible for the failure of any of these parties to provide facilities
or services for handicapped clients (see also 6.3 under Holiday Details & Conditions).
1.5 Please note that no airline or carrier depicted or recommended in this brochure
by virtue of their endorsement of this brochure represent themselves either as
contracting with any purchaser of a holiday from Contiki or as having any other legal
relationship with any such purchaser.
1.6 Every effort is made to ensure brochure accuracy at the time of going to print,
however Contiki cannot be held responsible for printing or typographical errors, or
errors arising from unforeseen circumstances.
2. ARBITRATION
Disputes arising out of, or in connection with, this contract which cannot be
amicably settled, may be referred to arbitration, if the customer so wishes, under
a special scheme arranged by the Association of British Travel Agents, and
administered independently by the Chartered Institute of Arbitrators. The scheme
provides for a simple and inexpensive method of arbitration on documents
alone with restricted liability on the customer in respect of costs. Full details
will be provided on request or can be obtained from the ABTA website (www.
abta.com). The scheme does not apply to claims for an amount greater than
£5,000 per person. There is also a limit of £25,000 per booking form. Neither
does it apply to claims, which are solely in respect of physical injury or illness or
their consequences. The scheme can however deal with compensation claims
which include an element of minor injury or illness subject to a limit of £1,500 on
the amount the arbitrator can award per person in respect of this element. The
application for arbitration and Statement of Claim must be received by the Chartered
Institute of Arbitrators within eighteen months of the date of return from the holiday.
Outside this time limit arbitration under the Scheme may still be available if the
company agrees, but the ABTA code does not require such agreement.
3. VALIDITY
The programmes advertised in this brochure are valid from August 2017 to
March 2019.
4. OPERATING COMPANIES
The programmes advertised in this brochure are owned and operated by: Contiki
Holidays Latin America, Travel House, Rue Du Manoir, St Peter Port, Guernsey,
GY1 2JH Channel Islands. Please note that Contiki utilises ground handlers to
assist with the operation of our products. These ground handlers include: Journey
Mexico (Mexico, Belize, Guatemala), Galakiwi (Ecuador & Galapagos Islands),
Costa Rican Trails (Costa Rica), & Altura Travel (Argentina, Bolivia, Brazil & Peru).
Adsmundo (Chile).
5. CONTIKI IS REPRESENTED IN:
Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India,
Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand,
Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand,
United Kingdom and USA.
Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey.
IMPORTANT NOTICE:
ABTA statement: Contiki Holidays Ltd is a member of ABTA under the following
membership number: Y1792. ABTA and ABTA Members help holidaymakers to
get the most from their travel and assist when things don’t go according to plan.
We are obliged to maintain a high standard of service to you by ABTA’s Code of
Conduct. For more information on ABTA, the Code of Conduct and the arbitration
scheme available to you if you have a complaint, contact ABTA, 30 Park Street,
London SE1 9EQ, tel 020 3117 0500 www.abta.com
DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the personal booking
information held by us. This information will be passed on to the principal and to
the relevant suppliers of your travel arrangements. The information may also be
provided to public authorities such as customs or immigration if required by them,
or as required by law. Certain information may also be passed on to security or
credit checking companies. If you travel outside the European Economic Area,
controls on data protection may not be as strong as the legal requirements in this
country. We will only pass your information on to persons responsible for your
travel arrangements. This applies to any sensitive information that you give to us
such as details of any disabilities, or dietary/religious requirements. (If we cannot
pass this information to the relevant suppliers, whether in the EEA or not, we will
be unable to provide your booking. In making this booking, you consent to this
information being passed on to the relevant persons.). Where the data might be
passed on for marketing purposes, you have the right to opt out of future marketing.
You also have a right of access to data held which can be obtained by writing to
Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel
Islands, GY1 2JH.
FURTHER ADVICE
For further advice please visit – www.gov.uk/foreign-travel-advice or call the ABTA
Information Line Tel: 020 3117 0500 (calls are charged at local rate)
This brochure was published in May 2017 and supersedes any other current
brochure in the market.

Europe Summer

The following Booking Conditions, have to the extent possible, been based on the UK interpretation of the European Community Package Travel Directive. 
OUR RESPONSIBILITIES
1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is made between you and Contiki Holidays Limited (Registered in Guernsey No. 50681 (Contiki)) only upon your booking being confirmed and accepted by us and our communication thereof to you or your travel agent.
2. YOUR FINANCIAL PROTECTION Contiki are a member of ABTA and hold ATOL Number 10144 issued by the Civil Aviation Authority, which provide for your protection in the event of our insolvency. Only bookings from countries subject to the EC Package Travel Directive will receive financial protection from ABTA & CAA. Many of the flights and flight inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOLCertificate go to: www.atol.org.uk/ATOLCertificate When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOLholder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Any monies paid to us for non-licensable products (accommodation and packages which do not include flight elements) are protected by means of a bond held by us with ABTA. This means that if, in the unlikely event of our insolvency, the accommodation or package cannot be provided, the client will receive their money back or, if their stay has started, arrangements will be made for them to be able to continue as planned. 
3. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as of 1st August, 2016. No surcharge in respect of costs or currency fluctuations will be made within 30 days of the commencement of the land content of any holiday or once payment of the deposit of your land trip has been received. The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the trip operator or organiser. The price of your travel arrangements can also be varied due to government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. Should the price of your holiday go down, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in clause 4.3 below, to accept an offer of alternative travel arrangements from us if we are able to do so. 
4. IF WE CANCEL OR CHANGE YOUR HOLIDAY 
4.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. 
4.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. Where cancellation is necessary, a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation were beyond our reasonable control. 
4.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 
4.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 4.5 Contiki is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday. 
5. HOLIDAY DETAILS AND CONDITIONS 
5.1 The information in our brochure is correct to the best of our knowledge at the time of going to print (September, 2016) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it. 
5.2 Contiki will do their best, at their discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 
5.3 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 
6. LIABILITY 
6.1 When you buy a flight inclusive holiday, all monies you pay to the travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. In the event of failure, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Full payment for International flights (excluding those which are included in and not in addition to your chosen holiday) must be remitted at time of booking or within 7 days depending on the airlines ticketing deadline and is non-refundable, non-transferable and non-changeable. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by them on our behalf at all times. 6.2 We will be entitled to keep for our account any interest earned on such monies. 
6.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation for disbursement thereof as aforesaid.

YOUR RESPONSIBILITIES

1. BOOKING YOUR HOLIDAY 
1.1 In order to reserve your holiday, a deposit of £60, per person per trip must be submitted to Contiki within 7 days in respect of that holiday. If a booking is made within 45 days of departure from your home country full payment is due at time of booking creation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 
1.2 Your land reservation will be confirmed on receipt of a non-refundable deposit of £60 per person, per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 
1.3 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 
2. PAYING THE BALANCE 
2.1 Important: Contiki does not charge any additional fees for using a credit card to pay for our trips. 
2.2 The balance of the holiday price must be paid by no later than 45 days prior to the scheduled holiday departure date from your home country. This date will be stated on the confirmation issued to you/your agent by Contiki. When making multi-trip bookings, full payment is due no later than 45 days prior to the scheduled departure date of the first departing trip. 
2.3 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 
2.4 Tickets and other documents will not be forwarded until full payment has been received by us. 
2.5 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents via email. 
2.6 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 
3. IF YOU CANCEL 
3.1 FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc. com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 
3.2 Your deposit is non-refundable upon cancellation by you. 
3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICECANCELLATION FEE More than 45 days notice:……………………………………………….Deposit is forfeited 45-22 days…………………………………………………………………………25% of trip fare 21-8 days:………………………………………………………………………….30% of trip fare 7-1 days:……………………………………………………………………………50% of trip fare Day of departure:……………………………………………………………….100% of trip fare Where the percentage cancellation fee is less than the deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accommodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………………………..25% 21-15 days………………………………………………………………………………………..30% All cancellation policies valid as at 23rd September, 2016 and are subject to change. Final policy will be confirmed at time of booking. 
3.4 Any cancellation of additional services booked prior to and after your trip booking, such as pre and post accommodation and transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 
3.5 These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent. 4. INTERNATIONAL AIRLINE ARRANGEMENTS These cancellation/amendment charges apply for airline arrangements made by Contiki: Before airline ticket is issued: £30 per person fee After airline ticket is issued: £45 per person fee in addition to any airline-imposed penalties, which may be up to the full value of the ticket 
5. IF YOU CHANGE YOUR BOOKING 
5.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 
5.2 If the change is requested 45 days before the original trip departure no fee will be charged. 
5.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 
5.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure 
5.5 A name change to a different person will be treated as a cancellation. 
5.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 4 
6. HOLIDAY DETAILS AND CONDITIONS 
6.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style. 
6.2 Contiki’s holidays are specifically planned for those in the 18 through 35 age group. Consequently the facilities and activities on a Contiki holiday are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you are welcome to discuss this with a Contiki staff member. 
6.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toilleting or dressing). Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services .The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on trip, or for the quality of the care or services received. 
6.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 
6.5.1 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative have the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In such event, you will be responsible for your own repatriation and related costs and have no claims against us. 
6.5.2 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 
6.5.3 The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions. 
6.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or cooperating organisations shall be liable for any illness, injury or death nor any loss, damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 
6.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 
6.8 You agree that our Contiki Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 
6.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Representative during the course of the holiday and if the matter cannot be resolved after the representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 42 days thereof so that your complaint can be investigated. If you do not write within 42 days, your rights under this contract may be affected. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 
6.10.1 The contract and all matters arising in respect hereof shall be subject to Guernsey Law, unless we agree otherwise in writing. 
6.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected. 
6.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 
7. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, visit contiki.com/insurance for more info. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 
8. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 
9. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE: Airfares to and from your holiday destination (unless you have booked a trip and fly package), airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, Trip Drivers, & Local Guides items of a personal nature, excess baggage and ME Time options. 
10. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. 
11. LUGGAGE RESTRICTIONS Luggage is restricted to one reasonable sized, non-expanding suitcase size up to 29” x 20” x 10” (73cm x 50cm x 25cm) and the maximum weight of 20 kilos (44lbs.) plus one small hand/day bag that can go on the coach with you. No metal frame backpacks are allowed. Contiki reserves the right to refuse to accept larger suitcases on trip. 
GENERAL 1. 
CONTRACTING PARTIES 
1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 
1.2 Your contract is with us as the tour operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 
1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 
1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 6.3 under Holiday Details & Conditions). 
1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 
1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 
2. ARBITRATION Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www. abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within eighteen months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA code does not require such agreement. 
3. VALIDITY The programmes advertised in this brochure are valid from March 2017 to March 2018. 
4. OPERATING COMPANIES Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH, with the exception of the Great Britain & Ireland trips described on p.124-127, the 3 & 5 day London Explorer packages, London Uncovered, Hogmanay & St. Patrick’s Day trips described on p.181-184 all of which are operated by Contiki Travel (UK) Ltd. The principle operator of the Croatia Island Escape & Croatian Island Hopper products featured on p.159-161 is Katarina Lines. Their terms & conditions apply (available on request). The operator of the Turkish sailing product featured on p.164-165 is Barbaros Yachting, Turkey. Their terms & conditions apply (available on request). The operator of the Greek cruise product is Celestyal Cruises. Greek Sailing on p.162-163 is operated by Siva Travel. All companies can substitute any vessel & provide an alternative itinerary. 
5. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. IMPORTANT NOTICE: ABTA statement: Contiki Holidays Ltd and Contiki Travel (UK) are members of ABTA under the following membership numbers: Contiki Holidays Y1792; Contiki Travel (UK) V0438. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, tel 020 3117 0500 www.abta.com DATAPROTECTION STATEMENT Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEAor not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.). Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing. You also have a right of access to data held which can be obtained by writing to Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. FURTHER ADVICE For further advice please visit – www.gov.uk/foreign-travel-advice or call the ABTA Information Line Tel: 020 3117 0500 (calls are charged at local rate) This brochure was published in September 2016 and supersedes any other current brochure in the market.

Usa & Canada

The following Booking Conditions, have to the extent possible, been based on the UK interpretation of the European Community Package Travel Directive. 
OUR RESPONSIBILITIES
1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is made between you and Contiki Holidays Limited (Registered in Guernsey No. 50681 (Contiki)) only upon your booking being confirmed and accepted by us and our communication thereof to you or your travel agent. 
2. YOUR FINANCIAL PROTECTION Contiki are a member of ABTA and hold ATOL Number 10144 issued by the Civil Aviation Authority, which provide for your protection in the event of our insolvency. Only bookings from countries subject to the EC Package Travel Directive will receive financial protection from ABTA & CAA. Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOLCertificate go to: www.atol.org.uk/ATOLCertificate When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOLholder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Any monies paid to us for non-licensable products (accommodation and packages which do not include flight elements) are protected by means of a bond held by us with ABTA. This means that if, in the unlikely event of our insolvency, the accommodation or package cannot be provided, the client will receive their money back or, if their stay has started, arrangements will be made for them to be able to continue as planned. 
3. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as of 28th April, 2016. No surcharge in respect of costs or currency fluctuations will be made within 30 days of the commencement of the land content of any holiday or once payment of the deposit of your land trip has been received. The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the trip operator or organiser. The price of your travel arrangements can also be varied due to government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. Should the price of your holiday go down, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in clause 4.3 below, to accept an offer of alternative travel arrangements from us if we are able to do so. If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty. 
4. IF WE CANCEL OR CHANGE YOUR HOLIDAY 
4.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. 
4.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. Where cancellation is necessary, a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation were beyond our reasonable control. 
4.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 
4.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 
4.5 Contiki is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday. 
5. HOLIDAY DETAILS AND CONDITIONS 
5.1 The information in our brochure is correct to the best of our knowledge at the time of going to print (June, 2016) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it. 
5.2 Contiki will do their best, at their discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 
5.3 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 
6. LIABILITY 
6.1 When you buy a flight inclusive holiday, all monies you pay to the travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. In the event of failure, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Full payment for International flights (excluding those which are included in and not in addition to your chosen holiday) must be remitted at time of booking or within 7 days depending on the airlines ticketing deadline and is non-refundable, nontransferable and non-changeable. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by them on our behalf at all times. 6.2 We will be entitled to keep for our account any interest earned on such monies. 
6.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation for disbursement thereof as aforesaid. 
YOUR RESPONSIBILITIES 
1. BOOKING YOUR HOLIDAY 
1.1 In order to reserve your holiday, a deposit of £60, per person per trip must be submitted to Contiki within 7 days in respect of that holiday. If a booking is made within 45 days of departure from your home country full payment is due at time of booking creation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 
1.2 Your land reservation will be confirmed on receipt of a non-refundable deposit of £60 per person, per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 
1.3 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 
2. PAYING THE BALANCE 
2.1 Important: Contiki does not charge any additional fees for using a credit card to pay for our trips. 
2.2 The balance of the holiday price must be paid by no later than 45 days prior to the scheduled holiday departure date from your home country. This date will be stated on the confirmation issued to you/your agent by Contiki. When making multi-trip bookings, full payment is due no later than 45 days prior to the scheduled departure date of the first departing trip. 
2.3 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 
2.4 Tickets and other documents will not be forwarded until full payment has been received by us. 
2.5 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents via email. 
2.6 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 
3. IF YOU CANCEL 
3.1 Freedom Guarantee/FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc. com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 
3.2 Your deposit is non-refundable upon cancellation by you. 
3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICECANCELLATION FEE More than 45 days notice:………………………………………………………Deposit is forfeited 45-22 days………………………………………………………………………………..25% of trip fare 21-8 days:…………………………………………………………………………………30% of trip fare 7-1 days:……………………………………………………………………………………50% of trip fare Day of departure:………………………………………………………………………100% of trip fare Where the percentage cancellation fee is less than the deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accommodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………………………………..25% 21-15 days………………………………………………………………………………………………..30% All cancellation policies valid as at 3rd June, 2016 and are subject to change. Final policy will be confirmed at time of booking. 
3.4 Any cancellation of additional services booked prior to and after your trip booking, such as pre and post accommodation and transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.5 These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent. 
4. INTERNATIONAL AIRLINE ARRANGEMENTS These cancellation/amendment charges apply for airline arrangements made by Contiki: Before airline ticket is issued: £30 per person fee After airline ticket is issued: £45 per person fee in addition to any airline-imposed penalties, which may be up to the full value of the ticket 
5. IF YOU CHANGE YOUR BOOKING 
5.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 
5.2 If the change is requested 45 days before the original trip departure no fee will be charged. 
5.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 
5.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure 5.5 A name change to a different person will be treated as a cancellation. 
5.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 4 
6. HOLIDAY DETAILS AND CONDITIONS 
6.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style. 
6.2 Contiki’s holidays are specifically planned for those in the 18 through 35 age group. Consequently the facilities and activities on a Contiki holiday are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you are welcome to discuss this with a Contiki staff member. 
6.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toilleting or dressing). Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services .The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on trip, or for the quality of the care or services received. 
6.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 
6.5.1 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative have the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In such event, you will be responsible for your own repatriation and related costs and have no claims against us. 
6.5.2 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 
6.5.3 The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions. 
6.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or cooperating organisations shall be liable for any illness, injury or death nor any loss, damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 
6.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 
6.8 You agree that our Contiki Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 
6.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Representative during the course of the holiday and if the matter cannot be resolved after the representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 42 days thereof so that your complaint can be investigated. If you do not write within 42 days, your rights under this contract may be affected. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 
6.10.1 The contract and all matters arising in respect hereof shall be subject to Guernsey Law, unless we agree otherwise in writing. 
6.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected. 
6.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 
7. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, visit contiki.com/insurance for more info. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 
8. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 
9. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE: Airfares to and from your holiday destination (unless you have booked a trip and fly package), airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, Trip Drivers, & Local Guides items of a personal nature, excess baggage and ME Time options. 
10. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. 
11. LUGGAGE RESTRICTIONS Luggage is restricted to one reasonable sized, non-expanding suitcase size up to 29” x 20” x 10” (73cm x 50cm x 25cm) and the maximum weight of 20 kilos (44lbs.) plus one small hand/day bag that can go on the coach with you. No metal frame backpacks are allowed. Contiki reserves the right to refuse to accept larger suitcases on trip. 
GENERAL 
1. CONTRACTING PARTIES 
1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 
1.2 Your contract is with us as the tour operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 
1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 
1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 6.3 under Holiday Details & Conditions). 
1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 
1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 
2. ARBITRATION Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within eighteen months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA code does not require such agreement. 
3. VALIDITY The programmes advertised in this brochure are valid from October 2016 to March 2018. 
4. OPERATING COMPANIES The programmes advertised in this brochure are operated by: Contiki US Holdings Inc, 801 East Katella Avenue, Anaheim, CA, 92805 with the exception of the Mexico trips on p.73 which are operated by Journey Mexico, Francisco Medina Ascencio #2039, Interior #205, Puerto Vallarta Jalisco CP 48333 Mexico. 
5. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. IMPORTANT NOTICE: ABTA statement: Contiki Holidays Ltd is a member of ABTAunder the following membership number: Y1792. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, tel 020 3117 0500 www.abta.com DATA PROTECTION STATEMENT Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEAor not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.). Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing. You also have a right of access to data held which can be obtained by writing to Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. FURTHER ADVICE For further advice please visit – www.gov.uk/foreign-travel-advice or call the ABTA Information Line Tel: 020 3117 0500 (calls are charged at local rate) This brochure was published in June 2016 and supersedes any other current brochure in the market.

Asia

The following Booking Conditions, have to the extent possible, been based on the UK interpretation of the European Community Package Travel Directive. 
OUR RESPONSIBILITIES 
1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is made between you and Contiki Holidays Limited (Registered in Guernsey No. 50681 (Contiki)) only upon your booking being confirmed and accepted by us and our communication thereof to you or your travel agent. 
2. YOUR FINANCIAL PROTECTION Contiki are a member of ABTA and hold ATOL Number 10144 issued by the Civil Aviation Authority, which provide for your protection in the event of our insolvency. Only bookings from countries subject to the EC Package Travel Directive will receive financial protection from ABTA & CAA. Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOLCertificate go to: www.atol.org.uk/ATOLCertificate When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOLholder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Any monies paid to us for non-licensable products (accommodation and packages which do not include flight elements) are protected by means of a bond held by us with ABTA. This means that if, in the unlikely event of our insolvency, the accommodation or package cannot be provided, the client will receive their money back or, if their stay has started, arrangements will be made for them to be able to continue as planned. 
3. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as of 29th July, 2016. No surcharge in respect of costs or currency fluctuations will be made within 30 days of the commencement of the land content of any holiday or once payment of the deposit of your land trip has been received. The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the trip operator or organiser. The price of your travel arrangements can also be varied due to government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. Should the price of your holiday go down, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in clause 4.3 below, to accept an offer of alternative travel arrangements from us if we are able to do so. 
4. IF WE CANCEL OR CHANGE YOUR HOLIDAY 
4.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. 
4.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. Where cancellation is necessary, a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation were beyond our reasonable control. 
4.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 
4.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 
4.5 Contiki is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday. 
5. HOLIDAY DETAILS AND CONDITIONS 
5.1 The information in our brochure is correct to the best of our knowledge at the time of going to print (October, 2016) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it. 
5.2 Contiki will do their best, at their discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 
5.3 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 
6. LIABILITY 
6.1 When you buy a flight inclusive holiday, all monies you pay to the travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. In the event of failure, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Full payment for International flights (excluding those which are included in and not in addition to your chosen holiday) must be remitted at time of booking or within 7 days depending on the airlines ticketing deadline and is non-refundable, non-transferable and non-changeable. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by them on our behalf at all times. 6.2 We will be entitled to keep for our account any interest earned on such monies. 
6.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation for disbursement thereof as aforesaid. 
YOUR RESPONSIBILITIES 
1. BOOKING YOUR HOLIDAY 
1.1 In order to reserve your holiday, a deposit of £60, per person per trip must be submitted to Contiki within 7 days in respect of that holiday. If a booking is made within 45 days of departure from your home country full payment is due at time of booking creation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 
1.2 Your land reservation will be confirmed on receipt of a non-refundable deposit of £60 per person, per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 
1.3 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 
2. PAYING THE BALANCE 
2.1 Important: Contiki does not charge any additional fees for using a credit card to pay for our trips. 
2.2 The balance of the holiday price must be paid by no later than 45 days prior to the scheduled holiday departure date from your home country. This date will be stated on the confirmation issued to you/your agent by Contiki. When making multi-trip bookings, full payment is due no later than 45 days prior to the scheduled departure date of the first departing trip. 
2.3 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 
2.4 Tickets and other documents will not be forwarded until full payment has been received by us. 
2.5 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents via email. 2.6 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 
3. IF YOU CANCEL 
3.1 FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc. com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 
3.2 Your deposit is non-refundable upon cancellation by you. 
3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICECANCELLATION FEE More than 45 days notice:……………………………………………….Deposit is forfeited 45-31 days…………………………………………………………………………25% of trip fare 30-8 days:………………………………………………………………………….50% of trip fare 7-1 days:……………………………………………………………………………75% of trip fare Day of departure:……………………………………………………………….100% of trip fare NB: Please note, Contiki’s cancellation policy is different in Asia due to internal flight ticketing timeframes & ground transport confirmations. These must be booked well in advance in order to secure high quality services that adhere to our strict safety standards. Where the percentage cancellation fee is less than the deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accommodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………………………..25% 21-15 days………………………………………………………………………………………..30% All cancellation policies valid as at 14th October, 2016 and are subject to change. Final policy will be confirmed at time of booking. 
3.4 Any cancellation of additional services booked prior to and after your trip booking, such as pre and post accommodation and transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.5 These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent. 
4. INTERNATIONAL AIRLINE ARRANGEMENTS These cancellation/amendment charges apply for airline arrangements made by Contiki: Before airline ticket is issued: £30 per person fee After airline ticket is issued: £45 per person fee in addition to any airline-imposed penalties, which may be up to the full value of the ticket 
5. IF YOU CHANGE YOUR BOOKING 
5.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 
5.2 If the change is requested 45 days before the original trip departure no fee will be charged. 
5.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 
5.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure 5.5 A name change to a different person will be treated as a cancellation. 
5.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 4 
6. HOLIDAY DETAILS AND CONDITIONS 
6.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style. 
6.2 Contiki’s holidays are specifically planned for those in the 18 through 35 age group. Consequently the facilities and activities on a Contiki holiday are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you are welcome to discuss this with a Contiki staff member. 
6.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toilleting or dressing). Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services .The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on trip, or for the quality of the care or services received. 
6.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 
6.5.1 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative have the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In such event, you will be responsible for your own repatriation and related costs and have no claims against us. 
6.5.2 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 
6.5.3 The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions. 
6.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or cooperating organisations shall be liable for any illness, injury or death nor any loss, damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 
6.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 
6.8 You agree that our Contiki Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 
6.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Representative during the course of the holiday and if the matter cannot be resolved after the representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 42 days thereof so that your complaint can be investigated. If you do not write within 42 days, your rights under this contract may be affected. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 
6.10.1 The contract and all matters arising in respect hereof shall be subject to Guernsey Law, unless we agree otherwise in writing. 
6.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected. 
6.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 
7. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, visit contiki.com/insurance for more info. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 
8. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 
9. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE: Airfares to and from your holiday destination (unless you have booked a trip and fly package), airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, Trip Drivers, & Local Guides items of a personal nature, excess baggage and ME Time options. 
10. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. 
11. LUGGAGE RESTRICTIONS Luggage is restricted to one reasonable sized, non-expanding suitcase size up to 29” x 20” x 10” (73cm x 50cm x 25cm) and the maximum weight of 20 kilos (44lbs.) plus one small hand/day bag that can go on the coach with you. No metal frame backpacks are allowed. Contiki reserves the right to refuse to accept larger suitcases on trip. 
GENERAL 
1. CONTRACTING PARTIES 
1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 
1.2 Your contract is with us as the tour operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 
1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 
1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 6.3 under Holiday Details & Conditions). 
1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 
1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 
2. ARBITRATION Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within eighteen months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA code does not require such agreement. 
3. VALIDITY The programmes advertised in this brochure are valid from December 2016 to April 2018. 
4. OPERATING COMPANIES Contiki’s Asian programmes are operated by Contiki Holidays Asia Ltd., Travel House, Rue du Manoir, St Peter Port, Guernsey, GY1 2JH, Channel Islands. 
5. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. IMPORTANT NOTICE: ABTA statement: Contiki Holidays Ltd is a member of ABTAunder the following membership number: Y1792. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, tel 020 3117 0500 www.abta.com DATA PROTECTION STATEMENT Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEAor not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.). Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing. You also have a right of access to data held which can be obtained by writing to Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. FURTHER ADVICE For further advice please visit – www.gov.uk/foreign-travel-advice or call the ABTA Information Line Tel: 020 3117 0500 (calls are charged at local rate) This brochure was published in October 2016 and supersedes any other current brochure in the market.

Australia & New Zealand

The following Booking Conditions, have to the extent possible, been based on the UK interpretation of the European Community Package Travel Directive. 
OUR RESPONSIBILITIES 
1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is made between you and Contiki Holidays Limited (Registered in Guernsey No. 50681 (Contiki)) only upon your booking being confirmed and accepted by us and our communication thereof to you or your travel agent. 
2. YOUR FINANCIAL PROTECTION Contiki are a member of ABTA and hold ATOL Number 10144 issued by the Civil Aviation Authority, which provide for your protection in the event of our insolvency. Only bookings from countries subject to the EC Package Travel Directive will receive financial protection from ABTA & CAA. Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOLCertificate go to: www.atol.org.uk/ATOLCertificate When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOLholder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Any monies paid to us for non-licensable products (accommodation and packages which do not include flight elements) are protected by means of a bond held by us with ABTA. This means that if, in the unlikely event of our insolvency, the accommodation or package cannot be provided, the client will receive their money back or, if their stay has started, arrangements will be made for them to be able to continue as planned. 
3. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as of 5th December, 2016. No surcharge in respect of costs or currency fluctuations will be made within 30 days of the commencement of the land content of any holiday or once payment of the deposit of your land trip has been received. The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the trip operator or organiser. The price of your travel arrangements can also be varied due to government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. Should the price of your holiday go down, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in clause 4.3 below, to accept an offer of alternative travel arrangements from us if we are able to do so. 
4. IF WE CANCEL OR CHANGE YOUR HOLIDAY 
4.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. 
4.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. Where cancellation is necessary, a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation were beyond our reasonable control. 
4.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 
4.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 
4.5 Contiki is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday. 
5. HOLIDAY DETAILS AND CONDITIONS 
5.1 The information in our brochure is correct to the best of our knowledge at the time of going to print (December, 2016) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it. 
5.2 Contiki will do their best, at their discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 
5.3 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 
6. LIABILITY 
6.1 When you buy a flight inclusive holiday, all monies you pay to the travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. In the event of failure, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Full payment for International flights (excluding those which are included in and not in addition to your chosen holiday) must be remitted at time of booking or within 7 days depending on the airlines ticketing deadline and is non-refundable, non-transferable and non-changeable. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by them on our behalf at all times. 6.2 We will be entitled to keep for our account any interest earned on such monies. 
6.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation for disbursement thereof as aforesaid. 
YOUR RESPONSIBILITIES
1. BOOKING YOUR HOLIDAY 
1.1 In order to reserve your holiday, a deposit of £60, per person per trip must be submitted to Contiki within 7 days in respect of that holiday. If a booking is made within 45 days of departure from your home country full payment is due at time of booking creation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 
1.2 Your land reservation will be confirmed on receipt of a non-refundable deposit of £60 per person, per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 
1.3 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 
2. PAYING THE BALANCE 
2.1 Important: Contiki does not charge any additional fees for using a credit card to pay for our trips. 
2.2 The balance of the holiday price must be paid by no later than 45 days prior to the scheduled holiday departure date from your home country. This date will be stated on the confirmation issued to you/your agent by Contiki. When making multi-trip bookings, full payment is due no later than 45 days prior to the scheduled departure date of the first departing trip. 
2.3 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 
2.4 Tickets and other documents will not be forwarded until full payment has been received by us. 
2.5 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents via email. 
2.6 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 
3. IF YOU CANCEL 
3.1 FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc. com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 
3.2 Your deposit is non-refundable upon cancellation by you. 
3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICECANCELLATION FEE More than 45 days notice:……………………………………………….Deposit is forfeited 45-22 days…………………………………………………………………………25% of trip fare 21-8 days:………………………………………………………………………….30% of trip fare 7-1 days:……………………………………………………………………………50% of trip fare Day of departure:……………………………………………………………….100% of trip fare Where the percentage cancellation fee is less than the deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accommodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………………………..25% 21-15 days………………………………………………………………………………………..30% All cancellation policies valid as at 21st December, 2016 and are subject to change. Final policy will be confirmed at time of booking.
3.4 Any cancellation of additional services booked prior to and after your trip booking, such as pre and post accommodation and transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 
3.5 These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent. 
4. INTERNATIONAL AIRLINE ARRANGEMENTS These cancellation/amendment charges apply for airline arrangements made by Contiki: Before airline ticket is issued: £30 per person fee After airline ticket is issued: £45 per person fee in addition to any airline-imposed penalties, which may be up to the full value of the ticket 
5. IF YOU CHANGE YOUR BOOKING 
5.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 
5.2 If the change is requested 45 days before the original trip departure no fee will be charged. 
5.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 
5.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure 5.5 A name change to a different person will be treated as a cancellation. 
5.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 4 
6. HOLIDAY DETAILS AND CONDITIONS 
6.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style. 
6.2 Contiki’s holidays are specifically planned for those in the 18 through 35 age group. Consequently the facilities and activities on a Contiki holiday are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you are welcome to discuss this with a Contiki staff member. 
6.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toilleting or dressing). Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services .The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on trip, or for the quality of the care or services received. 
6.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 
6.5.1 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative have the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In such event, you will be responsible for your own repatriation and related costs and have no claims against us. 
6.5.2 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 
6.5.3 The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions. 
6.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or cooperating organisations shall be liable for any illness, injury or death nor any loss, damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 
6.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 
6.8 You agree that our Contiki Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 
6.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Representative during the course of the holiday and if the matter cannot be resolved after the representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 42 days thereof so that your complaint can be investigated. If you do not write within 42 days, your rights under this contract may be affected. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 6.10.1 The contract and all matters arising in respect hereof shall be subject to Guernsey Law, unless we agree otherwise in writing. 
6.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected. 
6.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 
7. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, visit contiki.com/insurance for more info. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 
8. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 
9. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE: Airfares to and from your holiday destination (unless you have booked a trip and fly package), airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, Trip Drivers, & Local Guides items of a personal nature, excess baggage and ME Time options. 
10. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. 
11. LUGGAGE RESTRICTIONS Luggage is restricted to one reasonable sized, non-expanding suitcase size up to 29” x 20” x 10” (73cm x 50cm x 25cm) and the maximum weight of 20 kilos (44lbs.) plus one small hand/day bag that can go on the coach with you. No metal frame backpacks are allowed. Contiki reserves the right to refuse to accept larger suitcases on trip. 
GENERAL 
. CONTRACTING PARTIES 
1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 
1.2 Your contract is with us as the tour operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 
1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 
1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 6.3 under Holiday Details & Conditions). 
1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 
1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 
2. ARBITRATION Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within eighteen months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA code does not require such agreement. 
3. VALIDITY The programmes advertised in this brochure are valid from September 2017 to October 2018. 
4. OPERATING COMPANIES The programmes advertised in this brochure are operated by Contiki Holidays (Australia) Pty Ltd and Contiki Holidays (New Zealand) Limited. 
5. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. IMPORTANT NOTICE: ABTA statement: Contiki Holidays Ltd is a member of ABTAunder the following membership number: Y1792. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, tel 020 3117 0500 www.abta.com DATA PROTECTION STATEMENT Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEAor not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.). Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing. You also have a right of access to data held which can be obtained by writing to Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. FURTHER ADVICE For further advice please visit – www.gov.uk/foreign-travel-advice or call the ABTA Information Line Tel: 020 3117 0500 (calls are charged at local rate) This brochure was published in December 2016 and supersedes any other current brochure in the market.
Europe Winter

The following Booking Conditions, have to the extent possible, been based on the UK interpretation of the European Community Package Travel Directive. 
OUR RESPONSIBILITIES 
1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is made between you and Contiki Holidays Limited (Registered in Guernsey No. 50681 (Contiki)) only upon your booking being confirmed and accepted by us and our communication thereof to you or your travel agent. 
2. YOUR FINANCIAL PROTECTION Contiki are a member of ABTA and hold ATOL Number 10144 issued by the Civil Aviation Authority, which provide for your protection in the event of our insolvency. Only bookings from countries subject to the EC Package Travel Directive will receive financial protection from ABTA & CAA. Many of the flights and flight inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOLCertificate go to: www.atol.org.uk/ATOLCertificate When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOLholder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Any monies paid to us for non-licensable products (accommodation and packages which do not include flight elements) are protected by means of a bond held by us with ABTA. This means that if, in the unlikely event of our insolvency, the accommodation or package cannot be provided, the client will receive their money back or, if their stay has started, arrangements will be made for them to be able to continue as planned. 
3. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as of 18th January, 2017. No surcharge in respect of costs or currency fluctuations will be made within 30 days of the commencement of the land content of any holiday or once payment of the deposit of your land trip has been received. The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the trip operator or organiser. The price of your travel arrangements can also be varied due to government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. Should the price of your holiday go down, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your fi nal invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in clause 4.3 below, to accept an offer of alternative travel arrangements from us if we are able to do so. 
4. IF WE CANCEL OR CHANGE YOUR HOLIDAY 
4.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. 
4.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. Where cancellation is necessary, a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation were beyond our reasonable control. 
4.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 
4.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fi re, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 
4.5 Contiki is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday. 
5. HOLIDAY DETAILS AND CONDITIONS 
5.1 The information in our brochure is correct to the best of our knowledge at the time of going to print (March, 2017) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it. 
5.2 Contiki will do their best, at their discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 
5.3 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 
5.4 We reserve the right to alter or substitute the type, size of vehicle and/ or the style of transport mentioned in the brochure, resulting in occasionally having to utilise transport without some of the features promoted including WiFi & power outlets. Please note there are strict laws in Europe governing Driver’s driving hours and this may necessitate utilising public transport in some cities. 
5.5 Complimentary WiFi service is available in many Contiki guestrooms and/or the public areas of most properties. In many itineraries there is paid WiFi on-board the coaches. The WiFi on the coaches uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available. In some countries and on some coaches this service will not be available, in particular regional tours in Egypt. 
6. LIABILITY 
6.1 When you buy a flight inclusive holiday, all monies you pay to the travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. In the event of failure, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Full payment for International flights (excluding those which are included in and not in addition to your chosen holiday) must be remitted at time of booking or within 7 days depending on the airlines ticketing deadline and is non-refundable, nontransferable and non-changeable. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by them on our behalf at all times. 6.2 We will be entitled to keep for our account any interest earned on such monies. 
6.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fi t, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation for disbursement thereof as aforesaid. 
YOUR RESPONSIBILITIES 
1. BOOKING YOUR HOLIDAY 
1.1 In order to reserve your holiday, a deposit of £60, per person per trip must be submitted to Contiki within 7 days in respect of that holiday. If a booking is made within 45 days of departure from your home country full payment is due at time of booking creation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 
1.2 Your land reservation will be confirmed on receipt of a non-refundable deposit of £60 per person, per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 
1.3 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 
2. PAYING THE BALANCE 
2.1 Important: Contiki does not charge any additional fees for using a credit card to pay for our trips. 
2.2 The balance of the holiday price must be paid by no later than 45 days prior to the scheduled holiday departure date from your home country. This date will be stated on the confirmation issued to you/your agent by Contiki. When making multi-trip bookings, full payment is due no later than 45 days prior to the scheduled departure date of the first departing trip. 
2.3 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 
2.4 Tickets and other documents will not be forwarded until full payment has been received by us. 
2.5 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents via email. 
2.6 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 
3. IF YOU CANCEL 
3.1 FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the fi nal payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc. com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. FlexDeposit is not combinable with Early Payment Discounts or Last Minute Deals within 120 days of original travel date. 
3.2 Your deposit is non-refundable upon cancellation by you. 
3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICECANCELLATION FEE More than 45 days notice: ………………………………………………….Deposit is forfeited 45-22 days ……………………………………………………………………………25% of trip fare 21-8 days: …………………………………………………………………………….30% of trip fare 7-1 days: ………………………………………………………………………………50% of trip fare Day of departure: ………………………………………………………………..100% of trip fare Where the percentage cancellation fee is less than the deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accommodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days …………………………………………………………………………………………..25% 21-15 days …………………………………………………………………………………………..30% All cancellation policies valid as at 17th February, 2017 and are subject to change. Final policy will be confirmed at time of booking. 
3.4 Any cancellation of additional services booked prior to and after your trip booking, such as pre and post accommodation and transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.5 These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent. 
4. INTERNATIONAL AIRLINE ARRANGEMENTS These cancellation/amendment charges apply for airline arrangements made by Contiki: Before airline ticket is issued: £30 per person fee After airline ticket is issued: £45 per person fee in addition to any airline-imposed penalties, which may be up to the full value of the ticket 
5. IF YOU CHANGE YOUR BOOKING 
5.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 
5.2 If the change is requested 45 days before the original trip departure no fee will be charged. 
5.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 
5.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure 5.5 A name change to a different person will be treated as a cancellation. 5.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 4 
6. HOLIDAY DETAILS AND CONDITIONS 
6.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style. 
6.2 Clients must be aged between 18 & 35 inclusive to travel on Contiki trips. Contiki’s holidays are specifically planned for those in the 18 through 35 age group. Consequently the facilities and activities on a Contiki holiday are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you are welcome to discuss this with a Contiki staff member. 
6.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toilleting or dressing). Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services .The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on trip, or for the quality of the care or services received. 
6.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 
6.5.1 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative have the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In such event, you will be responsible for your own repatriation and related costs and have no claims against us. 
6.5.2 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 
6.5.3 The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions. 
6.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or cooperating organisations shall be liable for any illness, injury or death nor any loss, damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 
6.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 
6.8 You agree that our Contiki Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 
6.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Representative during the course of the holiday and if the matter cannot be resolved after the representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 42 days thereof so that your complaint can be investigated. If you do not write within 42 days, your rights under this contract may be affected. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 
6.10.1 The contract and all matters arising in respect hereof shall be subject to Guernsey Law, unless we agree otherwise in writing. 
6.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected. 
6.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 
7. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, visit contiki.com/insurance for more info. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 
8. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 
9. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE: Airfares to and from your holiday destination (unless you have booked a trip and fl y package), airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, Trip Drivers, & Local Guides items of a personal nature, excess baggage and ME Time options. 
10. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. 
11. LUGGAGE RESTRICTIONS Luggage is restricted to one reasonable sized, non-expanding suitcase size up to 29” x 20” x 10” (73cm x 50cm x 25cm) and the maximum weight of 20 kilos (44lbs.) plus one small hand/day bag that can go on the coach with you. No metal frame backpacks are allowed. Contiki reserves the right to refuse to accept larger suitcases on trip. 
GENERAL 
1. CONTRACTING PARTIES 
1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 
1.2 Your contract is with us as the tour operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 
1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 
1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 6.3 under Holiday Details & Conditions). 
1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 
1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 
2. ARBITRATION Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www. abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within eighteen months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA code does not require such agreement. 
3. VALIDITY The programmes advertised in this brochure are valid from October 2017 to March 2018. 
4. OPERATING COMPANIES Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH, with the exception of the Great Britain & Ireland trips described on p.42, the 3 & 5 day London Explorer packages, Hogmanay & St. Patrick’s Day trips described on p.52-53 all of which are operated by Contiki Travel (UK) Ltd. 
5. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. IMPORTANT NOTICE: ABTA statement: Contiki Holidays Ltd and Contiki Travel (UK) are members of ABTA under the following membership numbers: Contiki Holidays Y1792; Contiki Travel (UK) V0438. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, tel 020 3117 0500 www.abta.com DATAPROTECTION STATEMENT Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEAor not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.). Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing. You also have a right of access to data held which can be obtained by writing to Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. FURTHER ADVICE For further advice please visit – www.gov.uk/foreign-travel-advice or call the ABTA Information Line Tel: 020 3117 0500 (calls are charged at local rate) This brochure was published in March 2017 and supersedes any other current brochure in the market.